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KidsKonnect

Support

Our systems make your day easy. In fact, they form the basis on which your organization runs every day. If you have a problem, it can have consequences for planning, communication and invoicing. We understand that you want to be helped quickly. That is why our support department is ready for you. In combination with the customer portal, you always have the necessary support.
Customer portal

Support and customer portal

Report problem
If you have a problem, we ask you to create a ticket via the customer portal. That may seem cumbersome, but for us this is the way to collect the necessary information about the problem. With this information we can help you as quickly as possible.
 
Look up information
From manuals to release notes, the customer portal contains all information about our software. There is also a status page, so that we can keep you informed of malfunctions and planned maintenance. In addition, we share the latest news about new features, releases, training courses and webinars in our newsletter.

Contact
Our support department can be reached by telephone on 085-4001100. You can call us every working day from 09:00 to 12:30 and from 13:00 to 16:30. We are closed every last Friday of the month.
Support and customer portal

Frequently Asked Questions

Here you will find the most frequently asked questions about the different ways to reach our support department.

Login client portal
What is the Customer Portal?
In the customer portal you will find information about the operation of the KidsKonnect products you use. You can also create a ticket for support via the customer portal.
As a Portabase user, can I already submit a ticket via the Customer Portal?
You can also create a ticket for support via the customer portal.
Why should I submit a ticket?
Because our software is very extensive and many questions are customer-specific, it is possible that our support heroes do not immediately have an answer for you, but have to find out. It is then useful if they have as much information as possible in a ticket (possibly supplemented with screenshots) that applies to your question. They can then quickly answer all questions.
How do I create an account for the Customer Portal?
Go to help.kidskonnect.nl, where you can register by following a few simple steps.
Why do I get a message when I create an account that I'm already registered?
If you have already had contact with one of our support employees by telephone or e-mail, then your e-mail address is known and you only need to request a password.
How can I log in to the Customer Portal?
You can do this by first creating an account and then going to help.kidskonnect.nl and then logging in with your details.
Waar kan ik meer informatie vinden over Rosa?
You can submit a ticket 24/7 via the ticket system within the ROSA application. You will also find manuals and other information about the operation of the product there. For urgent questions, ROSA can be reached by telephone via the general number of Kidskonnect: 085-4001100. Choose 1 for Support and then 8 for ROSA.
I am a user of the ParentApp. Where can I ask my question?
Are you a parent and have a question? Please contact your organisation.
Where can I find more information about Social Schools?
Social schools has its own customer portal and telephone number. For information about the product and how to create tickets, go to Social Schools. For urgent questions you can call 085-4015796.
Software solutions
Websites
Kindplanning
Personeelsplanning
Medewerkersportaal
Gastouderbureau software
Management informatie
OuderApp
Groepsportaal
Kindvolgsysteem
PortaPay
Automatisch goedkeuren
CRM
Salesfunnel
Kindplanning
Personeelsplanning
Medewerkersportaal
Locatieportaal
Managementinformatie
Financiële administratie
Video module
Fotoboekmodule
Digitaal ondertekenen
Boekhoudpakket
Workflow management
Facilitair beheer
Paco is er voor jou!
Websites
Kindplanning
Personeelsplanning
Medewerkersportaal
Gastouderbureau software
Management informatie
OuderApp
Groepsportaal
Kindvolgsysteem
PortaPay
Automatisch goedkeuren
CRM
Salesfunnel
Kindplanning
Personeelsplanning
Medewerkersportaal
Locatieportaal
Managementinformatie
Financiële administratie
Video module
Fotoboekmodule
Digitaal ondertekenen
Boekhoudpakket
Workflow management
Facilitair beheer
Paco is er voor jou!
Contact
Are you a parent and do you have a question? Then contact your daycare organisation.

085 - 400 1100
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Algemeen kies 2
Konnect keuzemenu 1
Flexkids keuzemenu 2
KidsVision keuzemenu 3
Portabase keuzemenu 4
DoenKids keuzemenu 5
The Nanny keuzemenu 6
Kocon keuzemenu 7
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