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KidsKonnect

Support

Our systems make your day easy. In fact, they form the basis on which your organization runs every day. If you have a problem, it can have consequences for planning, communication and invoicing. We understand that you want to be helped quickly. That is why our support department is ready for you. In combination with the Customer Portal, you always have the necessary support.
Customer Portal

Support and Customer Portal

Report problem
If you have a problem, we ask you to create a ticket via the Customer Portal. That may seem cumbersome, but for us this is the best way to collect the necessary information about the problem. With this information we can help you as quickly as possible.
 
Search for information
From manuals to release notes, the Customer Portal contains all information about our software. There is also a status page, so that we can keep you informed of malfunctions and planned maintenance. In addition, we share the latest news about new features, releases, instruction videos, training courses and webinars in our newsletter.

Contact
Our support department can be reached by telephone on 085-4001100. You can call us every working day from 09:00 to 12:30 and from 13:00 to 16:30. We are closed every last Friday of the month.

Informatie over Supportmelding maken
Support and Customer Portal

Frequently Asked Questions

Here you will find the most frequently asked questions about the different ways to reach our support department.

Login client portal
In the Customer Portal you will find...
Information about how to use the KidsKonnect products. You can also create a ticket for support.
How do I create an account for the Customer Portal?
Go to help.kidskonnect.nl, where you can register by following a few simple steps.
Why do I get a message when I create an account that I'm already registered?
If you have already been in touch with one of our customer support representatives (CSRs) by phone or e-mail, your email address is already registered and you just need to request a password.
How can I log in to the Customer Portal?
You can do this by first creating an account and then going to help.kidskonnect.nl and log in.
Why should I submit a ticket?
Because our software is very extensive and many questions are customer-specific, it is possible that our support heroes do not immediately have an answer for you, but have to find out. It is then useful if they have as much information as possible in a ticket (possibly supplemented with screenshots) that applies to your question. They can then quickly answer all questions.
Hoe maak ik een efficiënte melding voor Support
Door de juiste informatie bij ons aan te leveren kunnen wij je sneller helpen. Welke informatie we graag in een melding ontvangen lees je terug op: kidskonnect.nl/melding-aanmaken-voor-support
I am a user of the ParentApp. Where can I ask my question?
Are you a parent and have a question? Please contact your childcare organisation.
Where can I find more information about Social Schools?
Social schools has its own customer portal and telephone number. For information about the product and how to create tickets, go to Social Schools. For urgent questions you can call 085-4015796.
Waar kan ik meer informatie vinden over SchouderCom?
Klanten die nog een SchouderCom website hebben kunnen hierover contact opnemen via het KidsKonnect klantportaal of telefoonnummer 085-4001100 door te kiezen voor ‘websites’.

De schoolapp van SchouderCom is overgegaan naar de schoolapp van Social Schools. Socials Schools is te bereiken is via het telefoonnummer (085-4001100) en het klantportaal van KidsKonnect. 
Leveren jullie support voor software van derde partijen?
KidsKonnect levert geen support voor de software van derde partijen zoals Ondertekenen.nl, AFAS, NAVIdocs, etc. Waar mogelijk proberen we natuurlijk wel te helpen tot een oplossing te komen.
Websites
Kindplanning
Personeelsplanning
Medewerkersportaal
Gastouderbureau software
Management informatie
OuderApp
Groepsportaal
Kindvolgsysteem
Mollie
Automatisch goedkeuren
CRM
Salesfunnel
Kindplanning
Personeelsplanning
Medewerkersportaal
Locatieportaal
Managementinformatie
Financiële administratie
Video module
Fotoboekmodule
Digitaal ondertekenen
Boekhoudpakket
Workflow management
Facilitair beheer
Paco is er voor jou!
Websites
Kindplanning
Personeelsplanning
Medewerkersportaal
Gastouderbureau software
Management informatie
OuderApp
Groepsportaal
Kindvolgsysteem
Mollie
Automatisch goedkeuren
CRM
Salesfunnel
Kindplanning
Personeelsplanning
Medewerkersportaal
Locatieportaal
Managementinformatie
Financiële administratie
Video module
Fotoboekmodule
Digitaal ondertekenen
Boekhoudpakket
Workflow management
Facilitair beheer
Paco is er voor jou!
Met KidsKonnect is iedereen altijd en overal met elkaar verbonden
085 - 400 1100
Support kies 1
Support Kies 1
Sales Kies 2
Administratie Kies 3
Overige vragen Kies 4
Support Kies 1
Verbetermeter Kies 0
Oudercommunicatie Kies 1
FlexKids Kies 2
KidsVision Kies 3
Portabase Kies 4
DoenKids / Van Madelief Kies 5
CPM Live Kies 6
Social Schools Kies 7
ROSA Kies 8
Websites Kies 9
Contact
Are you a parent and do you have a question? Then contact your daycare organisation.

Newsletter
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